★★★★★ 1
Run! Believe the bad reviews, they are shipping non-refurbished junk, no warranty or support!!
Size: L50 Hybrid-renewed
I have been a loyal Anker and especially Eufy devotee for at least a decade, I now have four levels to clean and have 6 Eufy's running! Well, I did. I got to #6 by purchasing this model, refurbished, I trusted in the Anker/Eufy brand that "Refurbished" really meant that, that it would be like new, and that while it only had a short warranty (3 months!), this would not really matter with Anker/Eufy quality and reliability. Unlike other companies in their neck of the woods, they have always taken pride in their brand and taking care of customers--I know this from personal experience.
WRONG! The company is not what it used to be. This product is not "Refurbished, but like new" as I expected, and based on the many other reviews on here of people who just received used returned products. It seems Anker has reached a new low, and just try to harvest some profit off of returns by selling them to us on here.
My L50 impressed me for exactly 3 months, and then started getting stuck, and stopping in the middle of the room without finishing. I should have returned it there and then, but I had no reason to distrust that the issue was resolvable, or Anker would take care of me. At 4-5 months it got worse, and wouldn't clean at all, and just bombed out saying laser error. I followed all the online debug steps (clean everything, make sure the laser turns and is clean/clear, factory reset, etc.). Same error. I set it aside as we got busy in the holidays. So, now, 6 months later, reaching out to customer service, get the door slammed in my face by the first responder ("Kelly"). Escalating, the second responder "Shane" helpfully sends me a link to their return policy, and "graciously" offers me about a $25 discount on new high end models costing $330-$690! Gee...thanks. So, leave me with a junk vacuum, and your "offer" is that I spend hundreds of dollars and trust you again?! No thanks!
I guess my love affair with Eufy is over. No more will I recommend Eufy to all who will listen. I will certainly not be a customer in the future. They have "grown up", and think customers don't matter any more, we are just cash cows.
Very sad...
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Reviewed in the United States on January 15, 2026
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